Terms and Conditions

Welcome to Luminary Leads Pvt. Ltd. ("Company," "we," "our," or "us"). These Terms and Conditions ("Terms") constitute a legally binding agreement between you and Luminary Leads, governing your use of our website www.luminaryleads.com.np and all related services. By accessing or using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree, you must not use our services. Applicable Law: • Nepal: Companies Act 2063, Foreign Employment Act 2064 • EU Countries: GDPR, Consumer Protection Laws • Other Jurisdictions: Local employment and data protection laws These Terms are available in multiple languages. In case of conflict, the English version prevails.

Luminary Leads provides comprehensive international recruitment services: Core Services: • International job placement (Poland, Romania, Croatia, Japan, Korea, Dubai, Malaysia) • Candidate screening and verification • Visa and work permit assistance • Pre-departure orientation • Post-placement support • Skills assessment and training coordination Service Limitations: • We are facilitators, not employers • Job placement is subject to employer approval • Visa approval depends on immigration authorities • We do not guarantee employment outcomes Prohibited Uses: • Providing false information or documents • Attempting illegal immigration • Human trafficking or exploitation • Circumventing legal employment channels

Eligibility Requirements: Job Seekers: • Minimum age: 18 years (21 for certain countries) • Valid passport with 6+ months validity • Clean criminal record • Medical fitness for intended work • Educational/skill qualifications as required Employers: • Registered business entity • Valid operating licenses • Compliance with local labor laws • Financial capability to employ foreign workers Registration Process: • Complete online application with accurate information • Upload required documents (authenticated where necessary) • Verification may include background checks • Account approval at our sole discretion False Information: Providing false information will result in immediate termination and may be reported to authorities.

Fee Structure: Job Seekers: • Registration: Free • Job matching: Free • Document processing: At cost • Premium services: As advertised • NO placement fees charged (employer pays) Employers: • Recruitment fee: Based on position and location • Success fee: Upon candidate joining • Retention guarantee: 3-6 months replacement Payment Terms: • All fees quoted in local currency • Payment via bank transfer, card, or approved methods • VAT (13%) and applicable taxes additional • Late payment: 2% monthly interest Refund Policy: • Registration fees: Non-refundable • Service fees: Pro-rata refund if service not delivered by us • Visa rejection by Embassy: - Documentation preparation fees: NON-REFUNDABLE - Embassy fees: NON-REFUNDABLE (paid directly to embassy) - Our service charges: Partial refund (case-by-case basis) - Re-application support: 50% discount on service fees • Candidate withdrawal: No refund after document submission • Embassy policy changes: No refunds • Force majeure: No refunds for circumstances beyond control NOTE: Visa approval is at embassy's sole discretion. We cannot guarantee visa approval and fees paid for documentation and processing are non-refundable regardless of visa outcome.

Your Responsibilities: Job Seekers: • Provide truthful, complete information • Maintain confidentiality of employer information • Honor employment contracts once signed • Comply with immigration laws • Report any issues promptly • Attend required training/orientation Employers: • Provide accurate job descriptions • Comply with labor laws and standards • Ensure safe working conditions • Pay agreed wages timely • Provide stated benefits • Not discriminate illegally Our Rights: • Verify all information provided • Reject applications without stating reasons • Modify service offerings • Suspend accounts for violations • Share information with authorities when required • Charge for additional services Intellectual Property: All content on our platform is protected. You may not copy, distribute, or create derivative works without permission.

Data Handling: Your personal data is processed according to our Privacy Policy and applicable laws: • GDPR (EU countries) • Nepal Personal Data Protection Act 2024 • Local data protection laws Key Principles: • Lawful, fair, transparent processing • Purpose limitation • Data minimization • Accuracy maintenance • Storage limitation • Security measures • Accountability Your Rights: • Access your data • Correct inaccuracies • Delete data (with limitations) • Restrict processing • Data portability • Object to processing • Not be subject to automated decisions International Transfers: Data may be transferred between countries with appropriate safeguards. Breach Notification: We will notify you of any data breach affecting your rights within 72 hours.

Disclaimer of Warranties: Services are provided "as is" without warranties of any kind, express or implied. Limitation of Liability: To the maximum extent permitted by law: • We are not liable for indirect, incidental, or consequential damages • Our total liability shall not exceed fees paid by you in the past 12 months • We are not responsible for third-party actions (employers, authorities) • No liability for visa rejections or job loss Specific Exclusions: • Employment outcomes • Immigration decisions • Employer bankruptcy or misconduct • Changes in laws or regulations • Force majeure events • Your failure to meet requirements Indemnification: You agree to indemnify us against any claims arising from: • Your breach of these Terms • Your violation of laws • Your infringement of third-party rights • False information provided by you

Governing Law: These Terms are governed by the laws of Nepal, without regard to conflict of law principles. Dispute Resolution Process: 1. Informal Resolution (30 days): • Written notice of dispute • Good faith negotiations • Involvement of senior management 2. Mediation (60 days): • Nepal Mediation Council • Costs shared equally • Binding if agreed 3. Arbitration: • Nepal Arbitration Act • Single arbitrator • Kathmandu venue • English language • Decision final and binding 4. Exceptions: • Injunctive relief • Intellectual property claims • Debt collection International Disputes: • EU residents: May use EU ODR platform • Other countries: Local consumer protection applies Class Action Waiver: You waive any right to bring claims as a class or collective action.

Poland: • Compliance with Polish Labor Code • Minimum wage guarantees • Work permit type A, B, or C • Mandatory health insurance Romania: • EU Blue Card eligible occupations • Romanian language support • Social security coordination Croatia: • Seasonal work provisions • Tourism sector specialization • Croatian work permit requirements Japan: • Specified Skilled Worker visa compliance • Japanese language requirements (N4/N5) • Cultural orientation mandatory Korea: • E-9 visa requirements • EPS-TOPIK examination • Standard Labor Contract Dubai/UAE: • Labor law compliance • Emiratization considerations • MOHRE approvals Malaysia: • VP(TE) permit requirements • Sector-specific quotas • Medical examination requirements Nepal Specific: • Foreign Employment Act compliance • Pre-departure orientation certificate • Labor agreement verification

Term: These Terms are effective upon your acceptance and continue until terminated. Termination by You: • Close account anytime via settings • Email request to [email protected] • Complete ongoing obligations first Termination by Us: We may terminate immediately for: • Terms violation • Illegal activities • False information • Non-payment • Abusive behavior • At our discretion with 30 days notice Effects of Termination: • Access cessation • Data retention per legal requirements • No refund of fees paid • Survival of certain provisions • Return of confidential information Surviving Provisions: Following sections survive termination: • Intellectual property • Confidentiality • Limitation of liability • Dispute resolution • Indemnification

Changes to Terms: We reserve the right to modify these Terms at any time. Notification Process: • Email notice for material changes • 30 days advance notice • Website banner announcement • Version history maintained Your Options: • Accept modified terms • Terminate account before effective date • Continued use = acceptance Types of Changes: • Legal compliance updates • Service modifications • Fee adjustments • Policy clarifications No Retroactive Changes: Changes do not apply retroactively unless required by law.

Legal Entity: LUMINARY LEADS PVT.LTD. Permission/Registration No: 1640/080/081 PAN: 606589442 Registered Office: Lalitpur Metropolitan City-20, Kumaripati LALITPUR, Bagmati Province, Nepal Phone: +977 9808888489 Email: [email protected] Customer Support: Email: [email protected] Phone: +977 9808888489 Hours: Sunday-Friday, 9:00-18:00 NPT Data Protection Officer: Email: [email protected] EU Representative: GDPR Rep EU Email: [email protected] Complaints: [email protected] For time-sensitive matters, please call our hotline.